FAQ
CAN I ORDER JUST THE FRAME?
Yes. On the product page, as you configure your frames and lenses, you can select "Frame Only." This option will include the frames only without prescription lenses.
DO YOU SELL READERS?
Any of our frames can be made as magnifying reading glasses.
WHAT DO I NEED TO BE ABLE TO PLACE AN ORDER FOR PRESCRIPTION EYEWEAR?
All you need is an up-to-date copy of your glasses prescription and a valid credit card.
CAN I USE MY CONTACT LENS PRESCRIPTION TO ORDER GLASSES?
Sorry but no, a contact lens prescription is different from a frame prescription.
DO YOU SHIP INTERNATIONALLY?
We only ship to the USA and Canada currently.
HOW LONG WILL IT TAKE TO MAKE MY GLASSES?
We start work immediately on your order. Please allow up to 10 business days for manufacturing to be completed after prescription is verified.
Prescription Eyeglasses: With our free standard shipping, you will receive your glasses within 5-7 business days after shipment.
Non-Prescription Sunglasses: With our free standard shipping, you will receive your sunglasses in about 5-7 business days after manufacturing has been completed.
If you need them faster, you can have them rush shipped (1-2 business days) for just $14.99.
WHAT SHIPPING OPTIONS DOES POPULAREYES™ OFFER?
We have four shipping options available:
Standard Shipping (FREE) - Up to 7 business days*.
Express Delivery ($14.99) - 1-2 business days*.
* Shipping dates do not include prescription verification or processing times.
CAN I TRACK MY ORDER AND SEE ORDER HISTORY?
You can check the status of your order by signing in to your account and checking your
status history.
CAN I CHANGE MY ORDER?
Since we start work on your order immediately, we’re sorry but the answer is usually no.
DO SHIPMENTS REQUIRE MY SIGNATURE?
Yes, All orders require a signature. You can waive the signature requirement but then you accept full responsibility based on us showing your order was shipped.
DO YOU ACCEPT RETURNS
Please read our return policy, here.
WHAT IS YOUR WARRANTY?
Please read our Warranty, here.
HOW DO I GET A PRESCRIPTION FOR EYEGLASSES?
You can get a glasses prescription from either an Optometrist or Ophthalmologist. If you already have had an exam, your eye care provider is required by law to give you a copy.
I’M HAVING TROUBLE DOWNLOADING MY Rx. CAN I MAIL OR EMAIL IT TO YOU?
Yes, you can email it to us at populareyes.official@gmail.com
MY DOCTOR WON’T GIVE ME MY P/D (PUPILLARY DISTANCE MEASUREMENT)
We can help you to determine your PD measurements. Send us an email and we will send you the information. Send eMail
I'M LOOKING AT MY FRAME PRESCRIPTION BUT WHAT DOES IT ALL MEAN?
populareyes™ knows that answers to all of your questions is very important. Please review our explanation below and if you still have any questions, please contact us by chat, email or phone call:
Please put OD first and OS second, most if not all RXs are written that way.
When you look at your prescription for eyeglasses, you will see numbers listed under the headings of OS and OD. OS (oculus sinister) means the left eye and OD (oculus dextrus) means the right eye. Occasionally, you will see a notation for OU, which means it involves both eyes. The further away from zero the number on your prescription, the stronger prescription you need. A “plus” (+) in front of the number means you are farsighted, and a “minus” (-) means you are nearsighted.
If you have astigmatism, there will be three numbers in your prescription. The general form for writing these numbers is Sphere then Cylinder then Axis.
Note for California residents:
Please note that besides adding prescription values manually, California residents are also required to electronically transmit their valid prescription. Please follow instructions while selecting your desired lens type.
WHAT KIND OF LENSES DO YOU USE?
populareyes™ offers you a choice using the highest quality lenses that are first quality guaranteed.
CR-39 PLASTIC LENSES: Our industry standard, high-clarity lenses are the most popular lenses sold at optical shops. Suitable for most glasses’ wearers (but not recommended for semi-rimless and rimless frame styles). If you play sports, we recommend upgrading to our polycarbonate lenses for high-impact resistance.
POLYCARBONATE LENSES: Growing in popularity, these impact resistant lenses are recommended for high-impact protection or playing sports. Our high-quality polycarbonate lenses include no-glare and scratch-resistant treatments, & UV protection.
HIGH INDEX LENSES: Recommended for high prescriptions, which range above +4 and below -4. High-index lenses ensure you get the thinnest lens with high tensile strength for maximum durability. These also include no-glare and scratch-resistant treatments, plus UV protection.
DO YOU OFFER PRESCRIPTION AND NON PRESCRIPTION SUNGLASSES?
We sell high quality sunglasses manufactured with the highest-quality prescription or non-prescription sunglass lenses.
WHAT IS AR (Anti-Reflective) LENSES?
Anit-reflection lens coating is applied to the surface of lenses that reduces glare from interiour lightts and night vision reflections. It also improves the cosmtic look of your glasses by eliminating the reflection on your lenses so that people can see your eyes.
WHAT ARE PHOTOCHROMIC LENSES?
Photochromic Lenses are photosensitive lenses that get darkened by UV light which occurs outside as it gets sunnier.
WHAT ARE PROGRESSIVE MULTIFOCALS?
Progressive lenses offer three areas of prescription correction in one lens: Including distance, intermediate and near. That allows you to do close-up work (like reading a book), middle-distance work (like checking out a website on a computer), or distance viewing (like driving) without needing to change your glasses.
HAVE MORE QUESTIONS? JUST CONTACT US!
You can email us at: